Purchase Policy

We will endeavour to deliver your products in a timely fashion, however some products for example kilts need to be made to measure, we will advise you of any delivery delays and give you the option of part delivery of the balance of your order without any further postal charges We do ship to New Zealand but please contact us to discuss shipping costs and customs issues

Delivery Time frames

We ship via Australia Post eparcel delivery times to QLD, NSW and Victoria are generally 6 days, SA, WA and NT are 7 to 10 working days. Should you order a made to measure garment and we need to import tartan from Scotland delivery could be up to 6 weeks, we will keep you updated with any delivery time tables via email

Returns Policy

From the date of shipment, you have 28 days to evaluate your purchase.

Provided it has not been damaged, used or worn (other than to try on for size) and no labels have been removed, you may return it in its original packaging for a full refund, or exchange at your discretion. Please note that we will refund our original shipping charges or the costs of your return (e.g. postage or re-import duties) only if the goods are in some way faulty. For other returns you will be responsible for all return costs, including any re-importation duties or other taxes. We do not accept returns on made to order products such as bagpipes, kilts and tailored garments.

You may return made to order products for exchange if they are faulty or have a defect that is not considered normal wear and tear. Important: if you do wish to return an item, please email kiltmaker@optusnet.com.au to make arrangements before sending it.

We will issue you with a returns number, which must be quoted either on the box or on a packing slip within. The Company reserves the right to charge a restocking fee, which may be deducted from any refund or credit.

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